Who are we?
This Privacy Policy applies to information provided to Edge Environment Pty Ltd (ABN 94 130 111 616) (Edge Impact).
Any reference in this Privacy Policy to:
- we, ours and us in this Privacy Policy refers to Edge Impact;
- you and yours refer to you, users of our Website www.edgeimpact.global, and any person acquiring services from Edge Impact; and
- services refers to any services supplied by Edge Impact to you.
Edge Impact is committed to protecting your privacy and adheres to the Australian Privacy Principles set out in the Privacy Act 1988 (Cth). Edge Impact reserves the right to change this Privacy Policy from time to time.
This Privacy Policy outlines how we manage the collection, use, disclosure and storage of your personal information and sensitive information. Unless you give us explicit consent otherwise, we will act in accordance with this Privacy Policy in regard to our collection and use of your personal information.
What kind of personal information does Edge Impact collect?
- The types of personal information we may collect and retain depends on the nature of our interaction with you and may include:
- Corporate details, including but not limited to, ABN, ACN, registered business address and the names and addresses of company officers, employees, contractors and customers;
- Information about the name and nature of your business or entity that interacts with us or engages with us in the provision of Services
- Contact information such as your name, website, postal and email address and phone number;
- Information you have provided to us by social networks or mobile applications when you access or engage with our website or any of our social media platforms; and
- Non personal information that does not reveal your identity, including your device ID, device type, geo-location information, computer and connection information, statistics on page views, traffic to and from the sites, ad data, IP address and standard web log information.
Why do we collect personal information?
We will collect business and selected personal information about you, and your related incorporated or other business entity or activities, to communicate with you and provide, analyse, tailor, provide and improve our Services and to conduct our own marketing across print and digital mediums.
The information we collect about you will be referred to below as Personal Information.
How does Edge Impact collect Personal information?
We can collect your Personal Information in various ways, including when you:
- Email us or send us an enquiry via our website;
- Visit our website;
- Interact with us via telephone, email or other electronic means;
- When you subscribe to our newsletter or contact us to obtain information about our Services;
- Download resources or campaign materials from our website;
- Correspond or contact us in person or interact with us via our website, email or on any social media platforms; and
- When you provide it to us when you retain our Services, sign up for any event held by us, when you call our team and give any personally identifiable information over the phone to an employee or contractor of Edge Impact.
How does Edge Impact protect the personal information it collects?
Edge Impact is committed to keeping your Personal Information secure and protected from misuse, loss or unauthorised access or disclosure. While we take all reasonable measures to protect the Personal Information, we hold about you, we cannot absolutely guarantee the effectiveness of our data protection or security measures.
Generally, we only store your Personal Information electronically, however we may also store it in hard copy only if necessary.
We only retain your financial information for the purposes of managing and maintaining Edge Impact records, compliance and administration for the provision of Services and information to you. Edge Impact may personally hold your financial information on file, or alternately it may be stored in our finance system hosted by a third-party provider based in Australia. Edge Impact does not accept any liability in respect of the storage of your financial or other information by any third-party provider.
We will retain your information for as long as permitted and required by law, after which time it will be removed from our systems or securely destroyed.
How does Edge Impact use the Personal Information it collects?
Edge Impact may use your Personal Information in the following ways:
- To confirm your identity;
- To manage the services we provide to you;
- To provide you with accurate and relevant information about our services;
- To liaise with you during the period you engage us to provide services to you and to provide customer support and respond to your queries;
- When we have your consent;
- To third parties where necessary for us to provide our services to you;
- Banks, payment processors or other payment service providers;
- To third party credit reporting agencies, debt collection agencies and regulators for the purposes of enforcing any payment terms or conducting internal due diligence;
- To publish a review or any feedback, reviews, testimonials you provide or send to us on our website or social media platforms;
- To improve the performance of our website and user experience;
- To gather information about our products, services and client demographics;
- To communicate with you about new services, offers, promotions, and other information about our services and those of our selected partners;
- To respond to any requests or complaints you make to us; and
- To disclose it to our advisers or any other parties to whom we are authorised or required by law to disclose your information to.
We may combine data we collect from different sources to achieve the above purposes and to give you a more seamless, consistent, and personalised experience across our services.
Edge Impact may also use your Personal Information for any other purpose which we state at the time of collection. You are responsible for ensuring that any Personal Information we have in relation to you is current, complete and accurate.
We may share email activity data with a marketing email provider (such as Pipedrive) to help them better target our marketing emails to our customers. While our marketing email provider has access to email addresses and email activity and may share bulk/non-specific data using information that cannot be directly associated with you, no email addresses, specific email actions, or other personal information is ever shared with other third parties, unless otherwise provided in this policy or otherwise consented to by you.
Communication Preferences
You can choose whether to receive promotional communications from us by email or telephone. If you receive promotional email or SMS messages from us and would like to stop receiving our communications, you can do so by following the directions in that message to unsubscribe from further communications and you will be promptly removed from all email lists. There is an Unsubscribe link in the bottom of each email we send out or you may contact us at info@edgeimpact.global to be removed from any such marketing list.
Analytics, Advertising and Digital Tools
Third-party analytics and advertising companies also collect personal data through our website including geolocation data, usage data, and inferences associated with identifiers and device information (such as cookie IDs, device IDs, and IP address). For example, we use Google Analytics on our website to help us understand how users interact with our website; you can learn how Google collects and uses information at www.google.com/policies/privacy/partners
I have questions or an issue with how my Personal Information could be used by Edge Impact, how can I get in contact?
You can request more specific information from Edge Impact about the Personal Information we hold about you, for what purposes it is being collected, held or used.
If you have any queries in relation to this Privacy Policy, or if you would like to request access to your Personal Information or have a complaint about a breach of your privacy, then please contact us at info@edgeimpact.global.
Your enquiry or complaint will be dealt with as soon as possible, but in any case, no later than seven (7) days. If we cannot resolve your complaint within fourteen (14) business days, we will contact you an let you know how long it will take to address your complaint.